DLT Doors part of Doors4UK Ltd
Head Office: Park House, 15-23 Greenhill Crescent, Watford, WD18 8PH
ORDERS DELIVERED BY TRANSPORT COMPANY
The doors will be delivered by the pallet, therefore please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods IN GOOD CONDITION. The doors must be checked and if any damage is present the signed docket MUST BE NOTED AS DAMAGED. The carriers or ourselves cannot be responsible for complaints on condition or shortages after this event. It is not acceptable to sign ‘UNCHECKED’. Any defects must be notified to ourselves at [email protected] within 72 hours of Goods received.
No claims of damage will be considered after this date.
HEALTH & SAFETY
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons. If this is not adhered to, we will need to re-deliver the order, which will, unfortunately, involve additional costs.
In the case of collection by the customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport. Cheques will be subject to 7 working days clearance.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME etc. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS -
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products.
In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.
Doors should be kept dry and stored horizontally on a flat surface or three bearers. Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an imbalance of moisture content in the kiln-dried timber components of the door. This can lead to problems with the door at a later date.
Doors are sold as individual items and timber is a living product. Please inquire if doors are required as pairs, an additional charge for labour time involved for the matching of veneers will be applicable if it is possible to accommodate the request. Remember that wood has many variations in grain pattern and colour variance and these cannot be accepted as a reason for exchange or rejection. All our doors are manufactured from timber which is from natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment, natural movement or distortion such as swelling, warping or splitting can and will occur. We take great care in supplying quality doors, but once the door leaves our premises, we obviously have no control over the conditions to which they are exposed and therefore no liability will be accepted where any problems arise from moisture ingress.
INTERNAL DOOR CARE
All Timber Internal doors are surfaced finish with your laminate CPL chosen surface so only the edge needs to be painted or lacquered with a similar finish or a contrast finish.
LIMITS OF CONTRACT
No binding contract is created until an order is accepted by the Company and all prior correspondence, oral or otherwise, are to be regarded as superseded and not forming part of the contract. Prices quoted are subject to revision for errors and omissions at any time.
CANCELLATION OR ALTERATION OF ORDER
NON FAULTY ITEMS
Items ordered and confirmed by Deposit on Order are non-returnable and non-refundable. We will use our best endeavor to effect alterations required subsequent to placing an order but reserve the right to invoice for full payment of the original specification.
Any deposit paid with the order is only refundable at our discretion.
We reserve the right to charge you for the collection of non-faulty items as per the current carrier charges at the time which may differ from that charged at the time of delivery to you. A cancellation/alteration administrative charge will apply. Any item that is unwrapped or has been damaged or not stored correctly will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our warehouse manager and deemed in perfect condition
In the unlikely event of you receiving faulty goods, please keep all packaging for inspection, and if possible photograph the fault and email [email protected], with the details and your Invoice number.
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied.
We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods.
MADE TO MEASURE / CUSTOM MADE ITEMS
Your right to cancel your order does not apply if the Goods you have ordered are custom made items.
We request that cancellation is informed to us in writing by post (recorded delivery recommended) or e-mail to be received by us within the 7 day period following delivery. Special or bespoke made items are exempt. A refund for the goods will be provided within 30 days.
Arranging return of the goods to us, and the cost for this shall be the responsibility of the customer. Should you wish to return the goods via a courier, we would suggest you insure the goods against damage in transit.
All goods to be returned must be suitably packaged. This paragraph is set out as exemptions under The Consumer Protection Regulations 2000 (DSRs)
It is advisable to purchase all the doors you need at the time, as we cannot guarantee a perfect match if extra doors are ordered at a later date. This being due in the main that most items are imported and therefore are purchased from various sources from around the world.
We reserve the right to change these Terms & Conditions without prior notice and the latest version is always available on our website www.dlt-doors.co.uk
Prices are tax excluded