TERMS AND CONDITIONS OF SALES

 

The present Terms and Conditions are applying for all purchases of goods from DLT Doors.

The Terms and Conditions become in place as a contract at the moment that customer is agreeing with the Final Quote and is placing the order with DLT Doors.

Is customer responsibility to check terms and condition and to request explanations for any detail which he consider inexplicit or it does not understand.

Nothing in Terms and Conditions is against Consumer Act 2015 and is just adding some terms and conditions customised for this type of purchase. 

The present Terms and Conditions are a legal bounding between:

                DLT Doors trading name of Doors4UK Ltd registered in England and Wales with the head office located at: Unit C1, Gate 3, Park House, 15-23 Greenhill Crescent, Watford Business Park, Watford, WD18 8PH (the “Seller”)

 AND

               Any end customer or company which intend to purchase goods from DLT Doors, called    (the “Buyer”)  

 

SALE OF GOODS

The products described in Quotation (Shopping Cart) (“the Goods“) will be sold, transferred and delivered to the Buyer by the Seller. The details of the Goods and the final measurements are stated in the final quotation (Shopping Cart) which the customer agreed.

The Buyer shall accept the Goods and pay the amount specified (including VAT and delivery) the Price for the Goods accordingly to the payment terms below.

Payment for the Goods will be made in full according to the Proforma Invoice (Shopping Cart).

If delivery is requested a fee will be added to the quotation otherwise the client can collect the doors and accessories from our Watford office.

The time or date on which the Goods will be delivered is up to 5 weeks for glass doors and 6 weeks for wood doors from the date the full payment has reached the Seller’s bank account and the customer has given the final measurements.

From the moment the Goods are in Seller’s warehouse, the Seller will offer the Buyer a slot of 5 working days to receive the Goods. The Buyer can choose 2 working days within the 5 days given for delivery of the Goods. The delivery date has to be agreed by both parties.

If the Buyer fails to accept one of the 5 days offered for delivery then, the Seller can provide storage for goods at extra charges. Storage costs are according to the Seller’s terms and conditions and are not included in the Sales Contract.

The Seller will not store the Goods for an unlimited period and will offer the Buyer the possibility to pick up the Goods.

Depending on the type of contract the delivery can be done in 2 ways:

 

  1. Direct delivery from German factory to the Buyer: The Goods will be delivered by a specialized transport company, packed on an individual pallet, to be transported with a special packing system for doors. The delivery is done in a drop at the curb side system were the pallet will be delivered with a truck which will park as close as possible to the location specified in the Quotation and agreed by the Buyer. In this situation the Buyer has the obligation to prepare for unloading the pallet by insuring enough manpower for the manual unloading or forklift for automatic unloading. The Buyer is responsible for the inspection and inventory of The Goods received and specified on the delivery documentation. Future inspection claims won’t be accepted. The Buyer has a 30 minutes slot from the arrival of the truck to unload and inspect The Goods received. The booking of the delivery will be done in advance by the transport company at the time convenient to The Buyer. Any delays created by The Buyer to the transport company and any help received by The Buyer from the transport company will be charged afterwards. From the moment the Goods are unloaded from the truck become the Buyer responsibility. It is the Buyer’s obligation to check the pallet for any sign of damage before unloading. If the packing material from the pallet shows any sign of damage, the Buyer is advised to take pictures if possible and note all the details on the delivery note of the transport company. Failing to note the visible damage on the delivery note means that the Buyer Accept the Goods with any damage may present and is taking responsibility for it, without to be cover by The Seller guaranty policy. If there are any faults in the Goods which are discovered after unpacking the pallet, this will be treated separately directly by the Seller without any involvement from the transport company. Is the Buyer responsibility to check if the Goods received are the ones ordered. If the Buyer installs or uses the received Goods, even if those aren’t the ones ordered, the Buyer needs to pay for them or agrees to keep those Goods.

      2. Optimize delivery: The Goods will be delivered by the transport company to the Seller storage were will be inspected and inventoried by an authorized personnel of the Seller. The delivery to the Buyer will be done with one of Sellers vans based on booking done in advance at a date and time convenient to the client and based on the availability of the delivery team of The Seller. The Goods will be delivered, arranged and stored as the client requests and to the location specified in the Quotation and agreed by The Buyer. Until The Goods are stored on The Buyer property and checked together with The Buyer, The Seller is responsible for any damaged that might occur. The Buyer is responsible for The Goods only after he received the delivery. For this form of delivery there are no cost of storage involved.

 

This form of delivery is available only for certain locations (please check the available locations with one of our sales representatives). This form of delivery can delay the initial term of delivery up to one week without attracting penalties for The Seller.

If the Buyer refuses to sign the delivery paperwork, the warranty will be declared void and Doors4UK have the right to act against the Buyer. The Buyer is losing the right to raise any claim against the Goods received. If they are any faults or differences of the received Goods, the Buyer has the responsibility to notify them in the paperwork.

Delays in delivery does not constitute the reason of canceling the contract.

FORCE MAJEURE

The Seller reserves the right to defer the date of delivery if it is prevented from or delayed in the carrying on of the business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the other party’s workforce). The Seller will communicate any issues that may appear to the Buyer as soon as reasonably possible and in any event within 30 days.

If the Goods are damaged in such circumstances the Seller will place a new order for the Buyer with a new delivery date but no longer than 90 days from the initial date of delivery agreed.

 

RETURN POLICY

The Seller will accept returns of standard products within 14 days of the delivery date. The Funds will be refunded to the Buyer, excepting 30% of the amount that will be hold as restocking fee. Goods must be returned in the condition that they were delivered in and the cost of returning the Goods is the Buyer’s responsibility.

Returns of specific made-to-measure product such as glass or wood doors, sliding systems, frames or other customised products cannot be accepted.

If the Goods received are not according to this Terms and Conditions, damaged or have missing parts the Goods will be replaced by the Seller, at no cost to the Buyer, in the same production time as initially given, without giving The Buyer the right to cancel the contract because of it. 

The replacement of wrong ordered or arrived damaged goods will be made exclusive for the specific goods, not the entire order.

Nothing in this Return Policy or elsewhere in this Terms and Conditions shall affect the Buyer’s statutory rights. 

 

CANCELATION

The Buyer has a right to cancel the order if the Goods are standard products and no modifications have been made as a result of the Buyer’s specifications.  The Buyer shall have the right to cancel the

 

order for standard products at any time, up to 14 days after the Goods have been delivered or collected.  The Buyer should confirm the cancellation in writing to one of our contact methods below.  Goods must be returned in the condition that they were delivered in and the cost of returning the Goods is the Buyer’s responsibility.

Your right to cancel your order does not apply if the Goods you have ordered are custom made items. 

 CONTACT INFORMATION

Any comments, questions or complaints can be provided to the Seller either by telephone on 01923606313, or by email to contact@dlt-doors.co.uk or in writing to DLT Doors, Unit C, Gate 3, Park House, 15-23 Greenhill Crescent, Watford Business Park, Watford WD18 8PH.

 LIMITATION OF LIABILITY

Nothing in this Terms and Conditions excludes or limits the Seller’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or for any legal rights of the Buyer as a consumer.

The Seller shall only be liable for any direct losses under this Terms and Conditions. The Seller shall not be liable for any indirect or consequential losses.

DATA PROTECTION

Any of the Buyer’s personal data which is held by the Seller will be held in accordance with the Data Protection Act 1998.

GENERAL

The Seller may transfer its obligations under this Terms and Conditions and if it does so it will notify the Buyer in writing. The Buyer’s rights and Seller’s obligations under this Terms and Conditions will not be affected by such transfer. The Buyer may not transfer any of its obligations with the written consent of the Seller.

Delay in exercising any right under this Terms and Conditions shall not take away that right or any other rights.

This Terms and Conditions is governed by English Law and the courts of England shall have exclusive jurisdiction in relation to any disputes arising from it.

If the Buyer fails to complete the financial obligations the warranty and right of property of the Goods will be cancelled.

More Terms and Conditions are presented on DLT Doors website, www.dlt-doors.co.uk. It is the Buyer’s responsibility to get informed about all the Terms and Conditions, even if they are specified on the Contract or on the website. 


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